1. Processing Time

• Orders are usually processed within 2–4 business days.

• Custom or high-demand items may take longer; we will notify you if there is any delay.

2. Shipping Methods & Delivery Time

• Standard Shipping: 5–10 business days (depending on location)
  
  

3. Shipping Costs

• Shipping fees are calculated at checkout based on destination and package weight.

• Free shipping promotions may apply on select orders.

4. Order Tracking

• Once your order ships, you will receive a tracking number via SHOP email.

• You can track your order directly through the carrier’s website.

5. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 48 hours of delivery.

• We will work with the carrier to replace your item or issue a refund.

6. Contact Us
For any questions regarding shipping, reach out to:
Email: support@12decembers.com