1. Returns
At 12 Decembers, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return eligible items within 14 days of receiving them.
Eligibility for Returns:
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Items must be unused, unwashed, and in original condition.
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All original tags and packaging must be intact.
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Sale or discounted items may have different return conditions (check product page).
2. How to Return an Item
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Contact us at support@12decembers.com to request a return.
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Include your order number and reason for return.
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We will provide instructions and return address.
3. Refunds
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Once your return is received and inspected, we will notify you via email.
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Approved refunds will be processed to your original payment method within 10 business days.
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Shipping costs are non-refundable.
4. Exchanges
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If you want to exchange an item, please contact us first.
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Exchanges depend on stock availability.
5. Damaged or Incorrect Items
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If you received a damaged or wrong item, please contact us within 48 hours of delivery with a photo.
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We will replace the item or issue a full refund, including shipping costs.
6. Contact Us
For any questions regarding returns or refunds, reach out to:
Email: support@12decembers.com
